Help
Select from categories below:
Welcome to Triviala HelpBelow is a list with Frequently Asked QuestionsGeneral
PayPal
Click and Buy
Crowns & Prizes
Games
General1. I tried to validate my email address but it is not workingTriviala.com requires players to register to use many parts of the website. When you create an account, we send an automated email to the email address you specify. Please note that this could take up to an hour to arrive. Sometimes automated spam filters catch our emails. Please check your bulk and spam directories in your email account for our message if it does not arrive. Please also check we have your correct email address by clicking here 2. How do I change my password?To change your password, select 'Account Settings' from the homepage or by clicking here 3. I've forgotten my password, what should I do?If you have forgotten your password, you can retrieve it by clicking here Enter either your Triviala username or your email address, and we will email you your password to the email address that you gave us when you first opened an account. This can take up to an hour. Please note that some email providers may tag our email as "spam" or move it to a "bulk" folder. Please check these areas for our email if it does not arrive. 4. I've asked for my password but the email never arrived.It may take up to an hour for the email to arrive, although it should be there straight away. Please check in your spam or bulk mail directory. You should also check your registered email address. 5. How do I change my email address?You may change your email address from the 'Account Settings' link from the homepage. Then select 'Edit' under your email address. 6. How do I change my avatar / picture?Every member has the ability to change their user photo / avatar. These can be changed under the 'My Home Page' then 'Update profile & avatar'.7. Is Triviala on Facebook?We certainly are! Learn more by visiting the Find Triviala on Facebook page and the Triviala Twitter page. Also don't forget to play our QuizWiz and Coin A Word games on Facebook 8. How will I be notified if I win the Triviala Draw?The Triviala rewards team will contact you via your registered email address. You then need to witdraw your prize. Prizes take up to 30 days to be paid. 9. Do Triviala have Chat guidelines?Yes. We do not allow advertising of other sites, sharing of personal information swearing or flooding. Any member found to have broken these rules or to be acting inappropriately will be ban from the chat facility. Please be aware that if members decide to break any of the rules they run the risk of their account being closed. Please read through the Triviala Chat Guidelines for further details. Chat is currently only available on the QuizMania game and on Facebook QuizWiz game. 10. I have been banned from chat. How long does this ban last and can I appeal it?Chat bans are given when players violate the Triviala terms and conditions which they agreed to abide by when they register. The length of a chat ban is at the discretion of our staff and will depend on the circumstances upon which it was made. Members can appeal against chat bans by emailing support@triviala.com for consideration. 11. I have found a problem with the site, what should I do?If you come across a problem or would like to provide feedback about the Triviala site please email us on support@triviala.com .We would really appreciate you comments. 12. Can I delete my Triviala account?Yes you can. At the bottom of the Account Settings page, you can click on Delete. This will open a brief deactivation form which will be emailed to Triviala admin. Please remember that it is not possible to re-establish a user after it has been deleted. 13. Is the home page/my home leaderboard a reflection of skill/intelligence?No. The homepage/my home leaderboard is a measure of site activity, so if you buy more things through cashback.triviala.com or enter more competitions through competitions.triviala.com or complete surveys you will gain more crowns. Skill and intelligence is reflected in each particular game, as each game has its own leaderboard. PayPal14. What does PayPal cost? It's free when you use your PayPal balance or your UK bank account linked to your PayPal account, however some banks may charge for receiving the money. There is a charge of 3.4% +£0.20 GBP for debit or credit card payments. To see PayPal’s terms and conditions on this go here. 15. I don't have a bank account. Can I still receive my prize? Unfortunately, a bank account is essential to claim your prize via PayPal. As a bank account would also be necessary in order to cash a cheque, we believe that this is a fair requirement. 16. How can I change from Click and Buy to PayPal? Go to your account settings page (login if necessary) and under 'prize payment' click 'edit' and select PayPal then click 'update'. 17. What type of credit or debit cards can I use with PayPal? PayPal accepts the following cards:
18. Is PayPal safe? PayPal is a safer, simpler way to send and receive money online. PayPal never shares your financial information with sellers or retailers. 19.Do you offer PayPal for outside of the UK? Using PayPal we have the authority to pay players from all over the World where PayPal is used, vist here for an up to date list of these countries. ( please remember the US States of New York, Rhode Island, Arizona and Florida are not eligible to play at this time and countries Israel, Turkey, Macedonia, Nigeria and Togo). 20.I'm having problems with my PayPal account. Who can I contact for help? The best people to contact are PayPal themselves. They have a customer service phone number: 08707 307 191 and can also be contacted by email via the website here: 21.Why haven't I received my prize yet? All prizes must be claimed before they can be paid. The email all winners receive should have a link to the claims page, and similarly, the site offers a claim link to all winners once they access their account. This should appear in the form of a winning message when users sign in, or it can alternatively be accessed by clicking the small trophy icon at the top right of the page. If you believe you have claimed and are still waiting, please be patient! You will receive your prize within 30 days of your claim, directly into your PayPal account. If you haven't received it in this length of time, you may contact us at User Support. ( http://support.triviala.com/) 22. I've claimed my prize via PayPal, and it says it's been paid, but the money isn't in my bank account. Why not? As with other services which offer online payments, all cash is held in your PayPal account until it is withdrawn into your bank account. The process is fairly simple, and won't incur any further charges provided you link your bank account to your PayPal account, however there may be bank charges for receiving the money. There is a minimum withdrawal amount of £6. Withdrawals take two to three business days to post to your bank account. Your bank account must be denominated in your local currency (British Pounds) for your withdrawals to be successful. If you need help with the withdrawal, please contact PayPal directly. There are instructions on how to do this here: Click & Buy23. Can I receive prize payment by any other method?Triviala can offer payments of all prizes (with the exception of the Jackpot) via Click & Buy or PayPal. This allows us to keep track of all payments, means users can be paid swiftly, and keeps paper use and postage costs to a minimum (better for the environment, as well as enabling us to offer you a larger prize fund). 24. What does Click & Buy cost?Click & Buy doesn't cost anything to our winners, provided they link their bank account to their Click & Buy account. If you do not link your bank account to Click and Buy there is a charge of £1.50 on all disbursements. This is to abide by Anti-Money Laundering Regulations. Here is a fee table on the Click and Buy web site. 25. I don't have a bank account. Can I still receive my prize?Unfortunately, a bank account is essential to claim your prize via Click & Buy. As a bank account would also be necessary in order to cash a cheque, we believe that this is a fair requirement. 26. I don't have a credit card.Can I still sign up for Click & Buy?Yes. You don't need a credit card to do this. However, you will be asked for debit card details as well as bank account details so that you can be paid. 27. Is Click & Buy a reputable company? Do they have adequate security measures?Click & Buy is an e-money institution regulated by the British Financial Services Authority (FSA) and meet all requirements for data protection. Click and Buy is a widely-accepted payment source (for example, you can pay via Click & Buy on iTunes). You can view what Click & Buy have to say themselves about security at: http://clickandbuy.com/UK/en/sa/help/pages/00053.html&bereich=surfer. 28. How can I access my winnings through Click and Buy?Once your winnings are in your Click & Buy account you can either transfer the money directly to your bank account, or you can keep the money in your Click & Buy account. If you decide on the latter, you can use your winnings to pay for goods and services at over 14,000 online merchants, including Apple iTunes, Skype, msn, AOL, Electronic Arts (EA), meetic, PARSHIP, SanDisk, tiscali, T-Online, ARCOR, Nero, Yamaha and Codemasters. 29. Is Click & Buy only available to users in the UK?No. Click & Buy offers an international payment service, and Triviala welcomes users worldwide. There are a few exceptions due to local laws or Click and Buy restrictions over which we have no control: payments of cash prizes to Turkey, Macedonia, Israel, Nigeria, China and Togo are not allowed nor can we offer payment of prizes to residents in the USA using the Click and Buy service. 30. I'm having problems with my Click & Buy account. Who can I contact for help?The best people to contact are Click & Buy themselves, who are responsible for all users' accounts. Their own FAQ is available if you click here: http://clickandbuy.com/UK/en/help/surfer.html, or alternatively they can be contacted at service@uk.clickandbuy.com, or on 0207 153 9160. 31. Why haven't I received my prize yet?All prizes must be claimed before they can be paid. The
email all winners receive should have a link to the claims page, and similarly,
the site offers a claim link to all winners once they access their account. This
should appear in the form of a winning message when users sign in, or it can
alternatively be accessed by clicking the small trophy icon at the top right of
the page. 32. I've claimed my prize via Click & Buy, and it says it's been paid, but the money isn't in my bank account. Why not?As with other services which offer online payments, all cash is held in your Click & Buy account until it is withdrawn into your bank account. The process is fairly simple, and won't incur any further charges provided you link your bank account to your click and buy account. If you need help with the withdrawal, please contact Click & Buy directly. Crowns & Prizes33. How do I win?You effectively 'spend' crowns to enter the Prize Draws. All eligible users will be entered into the relevant daily prize draws and for your total confidence, the winners will be selected randomly under the supervision of PromoVeritas, the independent promotional verification service. Prize draws vary by prize value. This can be accessed via the 'Your Account' section of the website, where you can also find out how many prizes you could win and the value of such prizes. 34. What can I win?Please see under cash prizes to see what you can win in our many draws. Prizes will be awarded in £ GBP sterling. 35. How can I earn the most crowns?Users can win the following crowns throughout the Triviala.com:
Each game is slightly different so we encourage you to look at the how to play section. 36. Why have I lost crowns?Every now and then you will come across a timed 30 sec. booby trap question; get this wrong and you will lose 5 crowns. Get it right and you will win 5 crowns. Your account will never go below 10 crowns. 37. I have won, what do I have to do now?You will receive an email from Triviala if you win cash from any of our daily draws. The email will contain information about the payment of the prize. Good luck! 38. How do I get paid if I win?If you are a lucky winner following events will happen: 1. There will be a live prize draw on the site at a specified day and time.
See winners page here 39. How often are the prize draws?Triviala runs live prize draws which can be viewed twice every day, click here to visit the draws.
40. How do I claim my prize?Prizes are paid via users PayPal or Click & Buy accounts. All Jackpot prizes will be paid via cheque. 41. I have not received my prize?Please allow up to 30 days for receipt of prize cheque, PayPal or Click & Buy transfer. If you haven't received your prize 40 days after you have won it, please contact support@triviala.com. Please include in your email, your name, username and the date on which you have won the prize.
Games42. How can I find out how to play the games on Triviala?You can find a detailed outline about all our games by visiting the 'How to Play' section on the Triviala.com website 43. How can I make my own quiz?Creating a quiz is a lot of fun and really easy to do. Please visit the Triviala Quiz Builder and create your own quiz. Also it might be best to see the Quiz Builder Guidelines page here to clear on the procedure. You are able to submit as many quizzes as you wish. 44. What countries are allowed to register and play?Everyone over 18 throughout the world can play Triviala. However, payments of cash prizes to Turkey, Israel, Macedonia, Nigeria and Togo and the U.S States of New York, Rhode Island, Arizona and Florida are not allowed. 45. Why won't the games load?If you find that the games are not loading on your screen it could well be that the version of flash player that you have is out of date. Upgrade to the latest flash player for your system here http://www.adobe.com/support/flash/downloads.html It is also a good idea to upgrade your internet browser and clear your cache also if that does not solve the problem. |
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